Star Ratings for Licensed Home Boarders in England

Star ratings were introduced in 2018 when the Home Boarding guidance was

and regulations were updated. Prior to 2018, all businesses were inspected annually & given a 1-year licence.

Now businesses are given a licence for up to 3 years if they meet

the higher standards required, and have a history of compliance

with the licensing authority.

Star ratings are based on this combination of risk and compliance.

Key takeaway information for Owners:

1-2 Stars (Lower Rating) indicates minimum standards are met with

minor failings or higher risk, leading to a 1-year licence

3-5 Stars (Higher Rating) indicates that higher welfare standards are met

or exceeded, with low risk, earning a 2 or 3-year licence.

At Highworth Pet Care, as a business with almost 15 years of compliance, we have been awarded a 5-star, 3-year licence, which runs from March 2025 to

March 2028

What are the star ratings for licensed dog home boarders?

If you have ever looked into Dog Home Boarding for your four-legged friend, you have likely noticed that different providers carry different star ratings. In England, these ratings are not just for show; they are a legal requirement under the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018. This legislation was introduced to standardise the way pet care businesses are assessed, ensuring that every dog stays in a safe, healthy, and happy environment.

The star rating system provides a transparent way for pet owners to gauge the quality of care their dogs will receive. When a home boarder applies for a licence, a local authority inspector visits their home to perform a rigorous assessment. They look at everything from the size of the rooms to the emergency protocols in place. Depending on how well the boarder meets the specific criteria set by the Department for Environment, Food & Rural Affairs (Defra), they are awarded a rating from 1 to 5 stars.

When we talk about the 'Higher' standards, we are looking at the extra steps a boarder takes to ensure a premium experience for the dogs. To obtain a 4 or 5-star rating, a business must meet at least 50% of the optional higher standards and 100% of the required higher standards. These often include:

• Maintaining a low ratio of dogs to staff 
• Ensuring the designated licence holder either has a level 2 or 3 Ofqual qualification or can demonstrate they have the relevant knowledge & experience.
• Providing a clear and documented exercise and enrichment plan for every dog.
• Having a separate, designated isolation area for sick animals.
• Operating with a high level of administrative accuracy and detailed records.
  

How does a boarder achieve a 5-star rating?

Achieving 5 stars is the gold standard in the industry. It requires a combination of high welfare standards and a low-risk rating from the local authority. The risk rating is based on how well the business has complied with regulations in the past and the robustness of its current management systems. A 5-star rating typically means the boarder has met the higher standards and has a track record of excellent performance over at least three years.

For a boarder, this means constant vigilance. Every walk must be logged, every meal must be tracked, and every interaction must be monitored to ensure it meets the individual needs of the dog. At Highworth Pet Care, we take these responsibilities seriously because we believe your pets deserve the best. Whether they are with us for a week or just for Relief Visits , their welfare is our absolute priority. The inspection process covers physical safety, such as ensuring all fences are secure and there are no toxic plants in the garden, as well as mental health, ensuring dogs are not stressed by the presence of other animals.

The Importance of the Local Authority Inspection

The local authority inspection is the backbone of the star rating system. Inspectors are trained professionals who know exactly what to look for. They don't just look at the dogs; they look at the paperwork. They check for:

• Up-to-date vaccination records for every dog on the premises.
• Detailed cleaning and disinfection schedules to prevent disease.
• Documented procedures for emergencies, such as a fire or a lost dog.
• Evidence of regular training and Continuing Professional Development each year.
• Specific care plans tailored to each dog’s breed, age, and temperament.
  

This level of scrutiny ensures that the high-quality care promised in marketing materials is actually delivered. It separates the professional businesses from the casual hobbyists. 

If you ever have doubts about a provider, you can always check by speaking with the licensing team at Swindon Borough Council. There is a list of licensed businesses on the council website, but it is not “complete” as some businesses choose not to be listed publicly. All licensed businesses have to display their licence in a forward-facing position to the public. Mine is in the hallway as you enter the house. If someone can’t show you their licence, they almost certainly don’t have one. 

Checking Your Boarder's Credentials

When you are looking for a Home Boarder, don't be afraid to ask questions. A professional, 5-star-rated business will be more than happy to show you their credentials. In fact, we love talking about our standards because we have worked hard to achieve them! You should look for the license number and the name of the issuing local authority, which must, by law, be displayed on the business website and on the premises.

Before you book, consider these five checks:

• Verify the license number with the local council.

• Check that the boarder has valid public liability insurance.

• Ask about their qualifications and canine first aid certification.

• Request a 'meet and greet' to see the environment for yourself.

• Read recent reviews from other pet owners to ensure consistency

Choosing Quality Care in Highworth

At Highworth Pet Care, we have been serving the Highworth and Swindon community since 2011. Our journey has always been about providing a home-from-home experience that doesn't compromise on safety or professional standards. Being a 5-star licensed home boarder means we go above and beyond the basic requirements to ensure every dog that stays with us is treated like one of our own. We understand that your pet is a member of your family, and we take that responsibility to heart.

Our commitment to excellence isn't just about the stars; it's about the daily care we provide. From ensuring your dog gets their favourite treats to providing a quiet space for a nap after a long walk, every detail is managed with love and expertise. If you're looking for experienced, reliable, and highly-rated care, we invite you to  Contact Us to discuss your pet's needs and arrange a free assessment. We are here to make your life easier and your pet's life happier.

Summary of Key Takeaways

Choosing a licensed boarder is the most important decision you can make for your pet's welfare while you are away. The star rating system provides a clear, objective measure of quality, safety, and compliance. To ensure the best experience for your dog, remember these key points:

• A 5-star rating indicates both high welfare standards and a low-risk management style.
• Licensed boarders are legally required to be inspected and insured.
• Higher standards include lower dog-to-staff ratios and professional qualifications.
• Always verify a license number with the local authority before booking.
• Professional boarding provides peace of mind that unlicensed care simply cannot offer.

By understanding what these ratings mean, you can make an informed choice that prioritises your dog’s health, safety, and happiness. Whether it is for a long holiday or a short break, your pet deserves the 5-star treatment